Calls and packs, from people who run lettings every day.
Admin and process guidance, not legal advice. Protect members get 20% off every call and pack.
Calls
Start with the free call if you are not sure which one you need.
15-minute call
Tell us what is happening. We point you to the right next step.
Stage assessment
Where you are, the risks, and what to do next.
Tenancy strategy
Plan what to do before, during and at the end of a tenancy.
Dispute and escalation
Structure your case and the route if it goes further.
Packs
Everything you need for one situation, done once and done properly.
Tenancy starter
- Move-in pack for you or your tenant
- Right to Rent document preparation (admin, not the decision)
- Tenancy agreement clarity review (not legal advice)
- Deposit registration help (you submit it)
- Pre-tenancy document checklist
Compliance health check
- Your documents reviewed and a missing-items report
- How your compliance fits together
- Risk flags (not legal advice)
- A next-step plan
Dispute support
- Situation assessment (not legal advice)
- Complaint emails drafted
- Evidence timeline
- Deposit dispute evidence bundle
- Ombudsman and Citizens Advice routes explained
Eviction admin preparation
- Documents collected and indexed
- Notice-readiness checked
- Timeline of the tenancy
- Solicitor handover pack (PDF and files)
- Section 8 and pre-action routes explained
Tenant protection pack
For tenants with an issue with their landlord or agent: a checklist of what you should have, complaint and repair-request templates, deposit return guidance, and what to do if it escalates.
Recommended professionals
Need a gas safety check, an EICR, an EPC or an inspection? Members ask up to 3 local, checked professionals for a quote in the portal, then choose one.
How it works