Your tenant reports it. You choose who fixes it.
Your own contractor, quotes from recommended local professionals, or sort it yourself. You pay them directly; TLG never holds your money.
Four steps, every time
Reported
Your tenant logs it in their portal, with photos and when someone can get in. Emergency numbers are shown first.
You choose
Send it to your own contractor, ask up to 3 recommended professionals for a quote, or do it yourself. Asking for quotes is free.
Booked
The professional arranges a time with your tenant and keeps the job updated, with photos and access in one place.
Done
They mark it done, your tenant confirms, and you pay them. Completion photos are saved to the property.
Everyone sees only what they should
The full picture
Every message, quote, photo and cost, kept on the property for the day you need it.
Progress, not prices
They see where the job stands and when someone is coming. They don't see costs.
Just the job
Only the one you choose gets your tenant's contact details. The others are simply told it's no longer needed.
On Essential you can see how repairs work on your own properties before you upgrade.