TLG maintenance Journey
Clear, practical workflow views so in a TLG maintenance journey landlords and tenants can see what happens next, who is informed, and how updates move through The Lettings Grid.
Landlords TLG maintenance workflow
Designed to keep the landlord informed, in control, and able to approve the right next step without chasing updates across multiple messages.
Visibility from the first tenant report through to contractor choice, quote approval, completion, payment, and the paperwork behind each step.
A tenant has reported a maintenance issue
The tenant has either reported an issue by email or directly through the TLG portal.
TLG and the landlord are informed by the system
The portal or email alerts the landlord and asks them to approve or choose a contractor from a list of registered professionals.
Once chosen, the contractor views the issue and tenant details
The contractor contacts the tenant, arranges access, assesses the issue, and reports back in the portal with a quote.
The landlord can now see the report and quote in the portal
All maintenance details and the contractor quote are visible in the portal, where the landlord can accept or decline.
Accepting a quote
If the landlord accepts the quote, an invoice is produced so funds are held until the work is completed. Once completed, the contractor is paid.
All parties are kept up to date
From first report through to completion and payment, all parties receive updates and can view the related paperwork in the portal.
Tenant TLG maintenance workflow
Designed to keep the tenant informed from first report through to contractor contact, quote review, works booking, and job completion.
Clarity on what is happening, who has been informed, when a contractor is being arranged, and when the issue is confirmed as completed.
A tenant has reported a maintenance issue in the portal
The tenant reports the issue by email or through the TLG portal, adds contact details if different from onboarding, and uploads photos to help triage.
TLG and the landlord are informed by the system
The portal or email alerts the landlord and asks them to approve or choose a contractor from a list of registered professionals.
The tenant is informed of this and the next steps
The tenant is messaged to confirm the issue has been sent to the landlord and that approval is being awaited to appoint a contractor.
The landlord updates TLG through the portal
The landlord either chooses a contractor or uses their own, and the tenant is then updated with the booking and contractor contact details.
After the contractor visit
The contractor submits a report and quote for the work needed in relation to the issue or issues reported.
After the landlord reviews the issue and quote
The portal keeps the tenant updated. If the landlord accepts the quote, the contractor re-contacts the tenant, books the work, TLG checks completion, and the job is closed.